Once you are at the repair facility have your service advisor/technician call 800.349.5191 to start your claim. Make sure they have your contract number ready for our customer service specialist. If you don’t know your contract number we can look you up by your name and VIN. It’s important that they contact us before any repairs have been performed for authorization. Once the claim is called in we will communicate directly with your repair facility. If you need an update on the status of your claim, please contact your repair facility. If you have any further questions, please contact our Customer Service Department. If you need a rental car, while your vehicle is being repaired, you are welcome to get one and contact our Customer Service Department for reimbursement. Your reimbursement will be based on the rental coverage section found in your contract. Remember, you need to maintain your vehicle to the manufacturer’s standards. Stay current on all of your maintenance and keep records of each service performed. Please see your contract for complete details.

If your vehicle has been deemed a total loss by your primary insurance provider please complete a GAP Claim Form and a Vehicle Option Form and submit them to gapclaims@rcwarrantyservices.com or by fax to 866.636.0008.

If you have any questions on how to file a claim, please call our Customer Service Department at 800.349.5191.

If you paid to have your vehicle towed, or other covered roadside assistance was required. Please complete the following Roadside Reimbursement Form and submit via email to: claims@rcwarrantyservices.com or by fax to 866.636.0008. If you have any questions on how to file a claim, please call our Customer Service Department at 800.349.5191. Please refer to your contract for complete Roadside Assistance coverage details.

If you need a rental car, while your vehicle is being repaired, you are welcome to get one. For rental car reimbursement please complete the following Rental Car Reimbursement Form and submit via email to: claims@rcwarrantyservices.com or by fax to 866.636.0008. If you have any questions on how to file a claim, please call our Customer Service Department at 800.349.5191. Please refer to your contract for Rental Car coverage details.

1. You must contact RCWS at 800.349.5191 ext 1. within thirty (30) days of your discovery of the theft.

2. You must forward legible copies of the following documents to RCWS within sixty (60) days of the primary insurance company settlement via Email at claims@rcwarrantyservices.com or fax at 866.636.0008.

• a. Copy of Theft Protection Limited Warranty
• b. Complete copy of the police report including any supplements and/or recovery reports
• c. Copy of original buyer’s order for the covered vehicle stating the purchase price along with the factory options and accessories affixed thereto at the time of delivery.
• d. Copies of your primary insurance company settlement check, declarations page, vehicle theft affidavits, proof of loss, valuation worksheet
• e. Copy of buyer’s order for the replacement vehicle stating the replacement vehicle purchase price, along with the factory options and accessories affixed thereto at the time of delivery
• f. Any other documents that RCWS reasonably requests

1. Contact RCWS at 800.349.5191 ext. 1 to initiate a claim. Once claim is initiated you will be given a claim number.

2. You will be instructed to take your vehicle to any licensed Repair Facility. If you are within twenty five (25) miles of the Dealer Seller, it is recommended that you return there for repairs. If you need assistance locating a licensed repair facility ask your RCWS claims specialist at 800.349.5191.
Note: If your vehicle requires towing to the Repair Facility the towing reimbursement is limited to the lessor of twenty five (25) miles or $75 per occurrence. Cost for mileage in excess of twenty five (25) miles or $75 will be your responsibility.

3. Provide Repair Facility with a copy of your agreement and/or your agreement number and/or your claim number.

4. Prior to any repair or replacement being made, the repair facility must contact RCWS with the estimate of repairs containing both parts and labor, and to obtain an authorization for the claim. No repairs are to be made on your vehicle until your claim has been authorized by the Administrator. Any claim for repairs without prior authorization will not be covered.

5. If you require services outside of Our regular business hours (Monday through Friday, 8:00 a.m. to 6:00 p.m.) you may take one of the following steps:

• a. Wait until regular business hours and then follow the normal claim procedures.
• b.Authorize and pay for any diagnostic time needed to determine whether you have a covered failure. If you reasonably determine that you have a covered failure and you choose to have your vehicle repaired outside of regular business hours, you are responsible for paying for the repair. You must then call RCWS during the next available business hours so the Administrator can determine whether there was a covered failure. If RCWS determines that there was a covered failure under this Agreement, then we will pay You in accordance with the terms and conditions of this Agreement.

6. Authorize the Repair Facility to perform necessary diagnostic work and provide so that the Repair Facility can provide accurate diagnosis and estimate of repairs. Costs for any diagnostic work is your responsibility.

7. RCWS reserves the right to send out an inspector to inspect your vehicle prior to any repair or replacement being made. After investigating your vehicle’s failure, in case of a discrepancy in findings, RCWS reserves the right to have repairs performed at a location other than the one you have selected.

8. Payment of Claims – To obtain payment for a covered repair You, or the repair facility must submit a legible copy or original repair order to RCWS. Claim number issued by RCWS must appear on all receipts submitted for reimbursement. No invoices will be processed without a valid claim number. The claim number is valid for 180 days from the date it is issued. Once authorization is obtained, and the repair is completed, all repair orders and documentation must be submitted to RCWS within 180 days to be eligible for payment. Repair orders must be legible and understandable, and contain the following information:

• a. Repair facility name
• b. Address and phone number
• c. Your name
• d. Address and Phone number
• e. Repair diagnosis
• f. Parts and labor costs
• g. Claim number
• h. Vehicle identification number
• i. Vehicle mileage
• j. Year
• k. Make
• l. Model

1. Contact RCWS at 800.349.5191 ext. 1 to initiate a claim. Once claim is initiated you will be given a claim number.

2. You will be instructed to take your vehicle to any licensed Repair Facility. If you are within twenty five (25) miles of the Dealer Seller, it is recommended that you return there for repairs. If you need assistance locating a licensed repair facility ask your RCWS claims specialist at 800.349.5191.
Note: If your vehicle requires towing to the Repair Facility the towing reimbursement is limited to the lessor of twenty five (25) miles or $75 per occurrence. Cost for mileage in excess of twenty five (25) miles or $75 will be your responsibility.

3. Provide Repair Facility with a copy of your agreement and/or your agreement number and/or your claim number.

4. Prior to any repair or replacement being made, the repair facility must contact RCWS with the estimate of repairs containing both parts and labor, and to obtain an authorization for the claim. No repairs are to be made on your vehicle until your claim has been authorized by the Administrator. Any claim for repairs without prior authorization will not be covered.

5. If you require services outside of Our regular business hours (Monday through Friday, 8:00 a.m. to 6:00 p.m.) you may take one of the following steps:

• a. Wait until regular business hours and then follow the normal claim procedures.
• b.Authorize and pay for any diagnostic time needed to determine whether you have a covered failure. If you reasonably determine that you have a covered failure and you choose to have your vehicle repaired outside of regular business hours, you are responsible for paying for the repair. You must then call RCWS during the next available business hours so the Administrator can determine whether there was a covered failure. If RCWS determines that there was a covered failure under this Agreement, then we will pay You in accordance with the terms and conditions of this Agreement.

6. Authorize the Repair Facility to perform necessary diagnostic work and provide so that the Repair Facility can provide accurate diagnosis and estimate of repairs. Costs for any diagnostic work is your responsibility.

7. RCWS reserves the right to send out an inspector to inspect your vehicle prior to any repair or replacement being made. After investigating your vehicle’s failure, in case of a discrepancy in findings, RCWS reserves the right to have repairs performed at a location other than the one you have selected.

8. Payment of Claims – To obtain payment for a covered repair You, or the repair facility must submit a legible copy or original repair order to RCWS. Claim number issued by RCWS must appear on all receipts submitted for reimbursement. No invoices will be processed without a valid claim number. The claim number is valid for 180 days from the date it is issued. Once authorization is obtained, and the repair is completed, all repair orders and documentation must be submitted to RCWS within 180 days to be eligible for payment. Repair orders must be legible and understandable, and contain the following information:

• a. Repair facility name
• b. Address and phone number
• c. Your name
• d. Address and Phone number
• e. Repair diagnosis
• f. Parts and labor costs
• g. Claim number
• h. Vehicle identification number
• i. Vehicle mileage
• j. Year
• k. Make
• l. Model

Follow the instructions found in your Contract and Addendum. You must contact RCWS at 800.349.5191 within ninety (90) days of surrendering the vehicle to us or our designated part to receive benefits under your Agreement. You will be asked to provide RCWS with the following:

• 1. Complete copy of your “Excess Wear & Tear Addendum”
• 2. Copy of the bill/invoice from our inspector containing the itemized Excess Wear and Tear charges
• 3. Copy of the vehicle condition report, including pictures, signed by you upon the return of the vehicle to us
• 4. Copy of your signed contract
• 5. If not indicated on any other documentation submitted, verification of the date that the vehicle was surrendered to us or our designated party via a copy of the return receipt issued
• 6. Any other documentation as reasonably requested. We reserve the right to inspect the vehicle prior to waiving any Excess Wear and Tear charges under this Addendum

In the event of a Loss, Call the Claims Administrator at 800.349.5191 to request a claim form. Notice of the Loss must have been provided to the Claims Administrator within 90 days of the Loss. To process a claim the Claims Administrator must be sent a completed and signed Reimbursement Claim Reporting Form, along with the following documents, within 180 days of the date of loss:

• 1. A copy of the Automobile Insurance Policy Declarations page in effect on the date of loss.
• 2. A copy of the Covered Auto title or registration in effect on the date of Loss.
• 3. A copy of the estimate of repairs or the total Loss statement.
• 4. A copy of the claim payment check and/or settlement letter from the Auto Insurance Company showing the amount that was paid and that the deductible was satisfied.
• 5. A copy of the check, credit card charge, debit card charge or cash receipt showing the deductible was paid.
• 6. Any other information that may reasonably be requested in order to process the claim.

You shall also provide any other reasonable documentation requested by the Program Administrator that is necessary to complete your request for a deficiency claim.